Refund Policy

**Return & Refund Policy**

At Childrens Ride on Cars, your satisfaction is our priority. If you’re not completely happy with your purchase, we offer a straightforward return policy outlined below.

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### **Return Window**

You have **30 days** from the date of delivery to request a return.

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### **Return Eligibility**

To qualify for a return, your item must:

* Be unused, unworn, and in its original condition.
* Include all original packaging: tags, protective materials, seals, shrink wrap, stickers, and any included accessories.
* Be accompanied by proof of purchase (receipt or order confirmation).

Returns that meet these conditions can proceed through our return process.

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### **How to Start a Return**

To initiate a return, fill out our enquiry form on the contact page with the following details:

* Your order number
* Reason for return
* Relevant images (if applicable)

After approval, we’ll send you a return shipping label and instructions. **Do not send items back without prior approval**, as they will not be accepted.

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### **Return Shipping**

* **Change of mind**: Customer covers return shipping.
* **Faulty, incorrect, or damaged items**: We cover shipping.

All returns must be sent via registered post, and tracking must be provided before dispatch.

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### **Non-Returnable Items**

We do not accept returns on:

* Clearance or sale items
* Custom or special-order products
* Gift cards
* Items damaged through misuse or improper handling

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### **Refunds**

Once we receive and inspect your return, we’ll notify you of the outcome.

* **Approved refunds**: Processed to your original payment method within **10 business days**.
* **Rejected refunds**: We’ll return the item to you at your expense.

If it’s been more than **15 business days** since your refund was approved and you haven’t received it, please contact us.

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### **Possible Deductions**

For change-of-mind returns:

* Original shipping costs may be deducted.
* A **10% restocking fee** may apply, at our discretion.

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### **Exchanges**

To exchange an item:

1. Return the original item following the return process.
2. Place a new order for the item you want.

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### **Faulty or Damaged Items**

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us within **48 hours** so we can arrange a replacement or refund at no cost to you.

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Childrens Ride on Cars